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Learner Support Services Customer Service Pledge
Anne Arundel Community College aspires to establish a national model for delivering quality learner support services. We pledge to deliver a customized experience in a prompt, courteous and positive manner that satisfies your needs and exceeds your expectations.
The Academic Support Center delivers Quality Customer Service with:
Courtesy: respects you as an individual and demonstrates a positive attitude. Timeliness: provides service in a reasonable timeframe.
Needs Satisfaction: helps you get what you need or suggests an appropriate alternative.
Caring and Positive Communication: listens to you and makes sure you are understood.
Proctored examinations for classroom and distance learning courses, and competency and certificate exams offered in a comfortable, secure, and convenient environment.
Technology Learning Centers that utilize software appropriate to the class in which you are enrolled.
Placement tests in English, reading and math with results that are explained thoroughly and can be used immediately for accurate course placement.
Nationally certified tutoring services that provide individualized and small group academic support with either peer tutoring or online tutoring and are designed to be flexible and free of charge.
Last Updated: Jan 22 2009 3:19PM