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These questions and answers will be updated and expanded as needed.

Updated: May 20

Browse questions or jump to one of the following categories:

Is the college open?

Yes. All classes and many services are being delivered remotely.

There is, however, no physical access to college buildings or facilities. 

When can I register for the fall term?

Registration for fall term is open now. 

How will the college handle fall term?

With few exceptions, fall classes will be delivered online.

We plan to build a robust schedule of online classes, including courses that “meet” online at scheduled times and classes that do not require consistent online “meetings” but require the same level of assignment deadlines and communication with instructors and classmates. 

Learn about ways to take a course.


Health and Well-being

All this uncertainty is stressful. How can I take care of myself?

It’s understandable that people are feeling a little stressed right now. This is an unprecedented public health issue and the information surrounding it changes every day. Remember that people process stress differently and be kind to one another.

You can also:

  • Stay informed, but avoid excessive media coverage of COVID-19.
  • Take care of your body: meditate, exercise, eat healthy and get plenty of sleep.
  • Make time for activities you enjoy.
  • Share your concerns with a trusted family member or friend.
  • Remind yourself that this situation is not forever. We’ll get through this.

Learn about coping with stress:

If you feel overwhelmed

Talk to a health care provider or counselor.

If you, or someone you know, is experiencing intense sadness, depression, anxiety or feeling like you want to harm yourself or others call:

  • 911
  • Crisis Warmline
    410-768-5522
    24/7 help and support
  • Disaster Distress Helpline (Substance Abuse and Mental Health Services Administration, SAMHSA)
    800-985-5990
    (TTY 800-846-8517)
    or text TalkWithUs to 66746

What if I get sick?

If you are sick, please stay home.

According to the CDC, seek medical advice if you develop symptoms (fever, cough, shortness of breath) and

  • Have been in close contact with a person known to have COVID-19
  • Live in or have recently been in an area with ongoing spread of COVID-19

If you are diagnosed with COVID-19, please contact the AACC Health & Wellness Center at bamays@aacc.edu. They will determine what notifications, if any, need to be made to the college community.

The college will protect and keep private any personal information regarding your identity. Under federal law, your name, location or any other identifying information cannot be disclosed.

According to the Anne Arundel County Department of Health, if you have been exposed to someone with COVID-19, you should:

    • Monitor for fever, cough, shortness of breath or any other respiratory symptom for 14 days. 
    • If you develop symptoms, you should self-isolate and contact your primary care provider for evaluation.  
    • If you become ill enough to seek medical care, you should put a mask on when you enter the office and tell the front desk you are showing symptoms of COVID-19 and may have been exposed. 
    • If you have to call 911 you need to tell the 911 operator that you were exposed. 

For more information, visit Anne Arundel County Department of Health’s website

Recovery

I’m in recovery. How do I continue to get support?

These unprecedented times are leaving gaps and changes in our everyday routines, but there are innovative and accessible alternatives to keep us safe through the outbreak. It’s natural to experience stress, anxiety, grief and worry right now, but it’s important to get help if you need it.

Stay connected to family, friends and your support system by phone, text, video or email, and explore the links below to learn about resources to care for yourself and those around you.

Are remote/online resources available to students in recovery?

Yes. Some of those resources are below.

Virtual/Phone Support Meetings

  • Alcoholics Anonymous
    24-hour hotline 410-268-5441
  • Al-Anon
    410-766-1984
    When you call, the answering service will take your first name and number and a member will return your call. They do not accept voicemails to preserve your anonymity.
  • Maryland Department of Health
  • Narcotics Anonymous
  • SAFE Campuses
    SAFE Campuses Collegiate Recovery Leadership Academy students will be leading virtual Collegiate All-Recovery meetings three times a week until further notice.
    • Mondays, starting 7 p.m.
    • Wednesdays, starting 1:30 p.m.
    • Fridays, starting 3 p.m.

Use this link to access each of the upcoming Collegiate All-Recovery meetings: https://zoom.us/j/328951750

How do I find treatment?

You can reach out to:

Anne Arundel County Department of Health
Substance Abuse Treatment Referral and Resource Line
410-222-0117
Monday - Friday, 8 a.m.-4:30 p.m.

  • Road to Recovery MAT Program (They can provide “guest dosing” for those unable to access their regular services)
  • Provides information on substance abuse treatment resources.

Crisis Warmline
410-768-5522
24/7 Help and Support

Recovery Anne Arundel
Comprehensive treatment resource page

Safe Stations
24/7
Visit any police or fire station across the county, day or night, to dispose of any paraphernalia and find immediate assistance gaining access to care.


Student Services and Academic Support

What student and academic services are available?

How can I access student services?

We encourage priority use of the chat feature on aacc.edu, MyAACC college email, phone and MyAACC online services.

A list of contacts may be found on this webpage or downloaded for print

How do I meet with an advisor?

  • Advisors are available to meet with students remotely through MyAACC email and Virtual Advising. 
  • No appointment needed! Simply email your advisor directly using your MyAACC student email account and ask your advising questions. You can learn who your advisor is on our Academic Advising page. Your advisor will respond quickly and will open a virtual advising session as needed.
  • If you do not have a MyAACC email account, use your personal email. Your advisor will be able to address questions, using your personal email, that do not involve protected information.

Can I access a tutor remotely?

We keep the Tutoring page up to date with the latest schedules of virtual tutoring.

You can also access Smarthinking, an online tutoring service available to AACC students. Smarthinking provides tutoring in a variety of subjects, some of which are available 24 hours a day, seven days a week.

Learn about Smarthinking Online Tutoring.Tutoring page

Disability Support Services

Will services continue for DSS students?

Yes. Disability Support Services will continue to provide services remotely to DSS students. Students who already have accommodations will continue to have accommodations for the remainder of the term.

Students may schedule a DSS appointment online or email dss@aacc.edu

Will my personal assistant be allowed to accompany me to my appointments?

Yes, your personal assistant will be allowed to accompany you for virtual appointments. When you schedule your appointment, please let the scheduler know that a personal assistant will join you.

Are there opportunities for virtual DSS appointments?

Yes. DSS is able to provide virtual appointments or remotely by phone. Schedule a DSS appointment online.

What if I need new or different accommodations with the new online course format?

Students who need to change or adjust accommodations should contact the DSS office when we reopen on April 2. Email dss@aacc.edu to discuss your accommodation needs and/or to schedule an appointment.

I use assistive technology on campus. Will this technology still be available to me?

Assistive computer technology may be available to students. Please email dss@aacc.edu for information.

Emergency Support

Also see information regarding CARES Act Student Emergency Funding.

Can I access AACC food pantries?

Students may access food pantry services remotely and receive food via direct shipment. Students should contact studenthelplink@aacc.edu for more information. Correspondence regarding delivery confirmation will be sent to your college email.

Can I receive Helplink assistance?

Yes. Students may access Helplink services remotely and receive Helplink awards via direct shipment. Students should contact studenthelplink@aacc.edu for information.

Please note, the Office of Student Engagement is unable to award support for any suspended college activities. Correspondence regarding notification of award status will be sent to your college email.

Technology/Access

What if I don’t have access to technology?

  • The AACC Bookstore has several devices in stock priced with an academic discount built in. The bookstore is offering free shipping for all online orders to assist students at a distance. For information contact websales@aacc.edu.
  • Students may be eligible for technology/device assistance through the college’s Helplink program. Please email studenthelplink@aacc.edu for more information. 
  • Truxal Library has a limited number of loaner devices available for direct shipment to students. Please email requests to Circdesk@aacc.edu
  • Comcast is offering free WiFi and internet access for a limited period of time. Visit Comcast's COVID-19 response page for information.

Who can I contact with technical questions?

  • Online technology resources are available on the website.
  • The Technical Call Center (TCC) is available to address technical problems and issues. Please contact the TCC at helpdesk@aacc.edu.

    Hours:

    Monday-Thursday
    7:30 a.m.-10 p.m.

    Friday
    7:30 a.m.-4:30 p.m.

    Saturday
    8 a.m.-4 p.m.

  • If you require accommodations, contact Disability Support Services at dss@aacc.edu.

I have never taken an online class before. What should I do?

  1. Start building a routine.
  2. Minimize distraction and stay flexible as faculty and students adapt.
  3. Remember that support services (such as tutoring, advising, counseling, etc.) are available online.
  4. Access Canvas, the learning management system that will serve as your “virtual classroom.” To access Canvas, log into MyAACC and enter your username and password, then select the Access My Courses button on the right.
  5. If you are unfamiliar with, or need a refresher to Canvas, there is an orientation available. Specifically, module two covers navigating and using the tools in Canvas. To access the orientation, select the Help link on the Global navigation menu in Canvas (on left) and choose VC Student Orientation.
  6. Get your textbooks/materials. You can look up the textbooks for your course and order them online through the AACC Bookstore. Shipping is free.
  7. Begin your course(s) by selecting the “course card” located on your Dashboard in Canvas. Your course card will show up three days prior to your course start date. At that time, some course materials may be available.

What resources are available to help me learn remotely with the aid of technology?

We remain committed to maintaining high quality and rigorous instruction with the aid of technology, including Canvas — the college’s primary course management platform.

To learn more about how to access, participate and succeed in remote instruction, view this resource available in Canvas

Many publishers have made digital versions of their books available for free to anyone who has a college email address. Their digital books are available on RedShelf and VitalSource. Each person can get up to seven digital books for free until May 25.

VitalSource Instructions:

  1. Go to VitalSource and create an account if you don't already have one. Make sure to use your college email.
  2. Login and click on My Bookshelf in top right corner.
  3. Then select Explore in the top left corner.
  4. Search for the book you need and add it to your Bookshelf and start reading.

Note: You also need to download the My Bookshelf app.

RedShelf Instructions:

  1. Go to RedShelf and create an account if you don't already have one. Make sure to use your college email.
  2. Login and go to RedShelf Responds.
  3. Scroll down a little and click on the button Access Free eBooks.
  4. Search for the book you need.
  5. Click on View Details and then Add to My Shelf.

More technology resources.

Textbooks and Rentals

How do I get books or supplies if the college is closed?  

The physical bookstore will remain closed to the public for the foreseeable future. Instead, books and other supplies must be purchased online and will be mailed directly to students free of charge.

Win a Free Laptop!

The Bookstore will be giving away a laptop each week from June 1 through Aug. 29. Two ways to enter to win:

  1. Register for any Digital Direct Access section between June 1 and Aug. 29 and/or
  2. Place your fall textbook order at aaccbooks.com between June 1 and Aug. 8.

Register and order early for the most chances to win.

Will there still be a textbook buyback for the spring term?

Yes. The Bookstore will be conducting the spring textbook buybacks entirely online in partnership with the Nebraska Book Company (NBC).

On the Bookstore website, you will be directed to sell textbooks. This will be where you can request a buyback quote. Once the transaction is completed, NBC will provide a pre-paid shipping label and shipping instructions. Sellers will receive payment via check issued by NBC.


Events and Activities

How will I access campus events and activities?

The Office of Student Engagement has suspended all nonessential, in-person AACC-sponsored student club/organization activities and events.

The Office of Student Engagement and AACC-sponsored student clubs and organizations will host events and activities online, where appropriate.  Learn about opportunities for online student engagement experiences and activities.

Will passes to the Aquarium, Science Center or movie theaters still be available?

No. The Office of Student Engagement has suspended the distribution of passes to the Maryland Science Center and National Aquarium. We have also suspended discounted tickets to Bow Tie Cinema, Cinemark Egyptian 24 and Regal Cinema.


International Students

Will I be able to access international student support services?

International Student Services (ISS) advisors will process immigration requests, updates and other student services remotely. Time sensitive immigration requests will be prioritized and processed within five business days. Nonurgent tasks may take longer due to the increased number of requests. Please contact Emma Thompson at ebthompson@aacc.edu or by phone 410-777-2152.

I'm an F1 student. If fall courses are mostly online, how can I continue my studies?

The U.S. Immigration and Customs Enforcement recently released a modification to their temporary exemption for nonimmigrant students taking online courses. Nonimmigrant F-1 students may not take a full online course load in the fall and remain in the U.S.

Approximately 20% of AACC's courses for the fall will be offered in face-to-face or hybrid (that includes face-to-face) formats that F1 students can take. If you have trouble finding those face-to-face courses, reach out to Emma Thompson at ebthompson@aacc.edu for assistance and accommodations. If you're a noncredit student with this problem, contact John Dayton at esloffice@aacc.edu.

I went home to be with family during this crisis. Can I return to the U.S. to continue with my studies?

Students who continue to make normal progress in their course of study remain eligible for admission into the United States. However, because of the changing array of travel restrictions, you should refer to your local U.S. embassy’s website through the U.S. Department of State for any updates about visa issuance. Also, the Department of Homeland Security (DHS) and the Center(s) for Disease Control and Prevention’s (CDC) websites provide information about current travel restrictions to the United States.

In addition, SEVP advises students currently outside of the United States and looking to enter the country to check on any travel restrictions their country might have regarding international travel, including restrictions applicable to countries they may travel through.

Can I participate in curricular practical training while in my home country?

Students may engage in curricular practical training (CPT) during their time abroad, provided they are:

  • Enrolled in a program of study in which CPT is integral to the program of study
  • Their DSO authorized CPT in advance of the CPT start date, and
  • Either the employer has an office outside the United States or the employer can assess student engagement and attainment of learning objectives electronically.

I will complete my program online from my home country. Am I eligible to apply for Post-Optional Practical Training while abroad?

Currently, government guidance says you must be inside the U.S. to apply for Post-Optional Practical Training (OPT). At this time, the U.S. Department of Homeland Security (DHS) is evaluating these issues and may issue additional guidance. In the meantime, since U.S. Citizenship and Immigration Services (USCIS) adjudicates OPT employment authorization requests, SEVP recommends reaching out to USCIS for further guidance.

Will I lose my F-1 status if I can't return within five months due to travel restrictions?

F-1 students can't be outside the U.S. for more than five months. Although, if you stay enrolled full time in online coursework for the remainder of spring 2020, you will not be impacted by this rule.  The five-month leave of absence rule applies if you are no longer an AACC student due to the termination of your SEVIS record.

If you are outside the U.S. five months or more after your SEVIS record was terminated, you lose your ability to reenter as an F-1 student unless you have applied and approved for a new F1 visa status. In this case, you must have reapplied to AACC and received a new I-20 form with a new SEVIS number.  AACC DSO will keep your SEVIS record active if you are enrolled as a full-time student online and you intend to return after the COVID-19 crisis.


Learning

Can I access the Library from home?

The library has many resources available online. For the complete list, visit Library Services During the COVID-19 Outbreak.

What is an incomplete?

Students who are unable to complete all the work associated with their course may wish to work with their instructor to consider an “incomplete” for a class. The incomplete allows a student to finish the required coursework beyond the end of the term. Students should speak with their instructor sooner rather than later regarding this option.

What is the pass-fail option?

Some students may wish to consider a pass-fail option instead of a traditional letter grade for each class they complete. When the faculty submit a traditional grade at the end of the term, a student can request the traditional grade be changed to a pass-fail grade. The Committee on Academic Standards will authorize the change of a grade to pass-fail based on the traditional grade submitted by the instructor.

Should I consider having my grade changed to pass-fail?

The pass-fail option will not always be the best choice for a student, especially if they are in or intend to take health professions courses, or will transfer to programs with competitive admission criteria. A grade of pass may impact a student’s calculated GPA, including the recognition of Latin honors, at time of graduation.

Pass is considered to be a C grade or higher, successful completion of the course for federal financial aid purposes. It is also considered in the maximum number of credits for which a student may receive federal aid. There are considerations for those students who receive scholarships, or use employer-provided tuition assistance, VA benefits or receive tuition assistance through GoArmyEd. The college is prepared to make sure our students make an informed decision when requesting a grade change to pass-fail. 

What do I need to do to use the pass-fail option?

You must complete a form to change from a letter grade to pass-fail. Forms will be available on May 4, and the form can be found on the left-hand navigation bar of Canvas. You will click on the link and there will be instructions for filling out the request. The form will have several prompts for you to respond to before submitting online. Please be sure to review your original grade from your instructor before requesting a pass-fail grade.


Noncredit (Continuing Education) Students

How do I access my class schedule?

  1. Click the link for MyAACC in the header of any page on the AACC website.
  2. Log in using your student account information.
  3. Click the Menu button in the top, left corner.
  4. Select Self Services.
  5. In the Self Service Menu, click Continuing Education Students.
  6. Click Academic Profile.
  7. Click My Class Schedule.
  8. In the My Class Schedule window that appears, select the term you want to see your schedule from the drop down list and click Submit.
  9. Your updated class schedule will appear in that window.

What’s the update on my noncredit classes?

Winter and spring classes affected by the extended spring break (March 13-April 5) have been shortened, moved online or canceled. Spring classes starting before May have been moved online or canceled. Tuition and fees for canceled classes will be refunded to students, which may take up to three weeks to complete (around the week of April 22).

I’m having trouble accessing MyAACC. What do I do?

If you have issues accessing MyAACC, general information can be found on our MyAACC resource page or you can contact the Technical Call Center through helpdesk@aacc.edu

I have questions about my class. How can I contact someone?

If you have additional questions about your classes, email your name, student ID number and the section IDs for the classes in question to the Instructional Support Center at iscenter@aacc.edu. We will respond as soon as we are able.

I’m a senior who signed up for spring courses. What’s going on with my classes?

With senior center operations and the college’s senior courses at the centers suspended indefinitely, we are canceling the spring term (April, May and June). The college will be issuing refunds in the next few weeks as we resume operations. In the meantime, our respective departments are working to develop online instruction and activities.


Paying for Education

What if I am experiencing financial hardship due to the COVID-19 shutdown?

Be sure you completed your 2019-2020 and 2020-2021 Free Application for Federal Student Aid (FAFSA), available at StudentAid.gov. Email AACC’s Financial Aid office at finaid@aacc.edu with any questions.  

AACC has other emergency support services, including AACC food pantries and the HelpLink program. Services are available to assist students experiencing financial hardship due to COVID-19. To access AACC food pantries and/or the HelpLink program, email studenthelplink@aacc.edu

Students may be eligible to apply for unemployment benefits as well.

Do I need to pay the general student fees?

Although our physical offices are closed, we're still providing resources to help you achieve your educational goals and ease the stress you are facing. The college’s general fees support this wide range of services. 

If you are experiencing financial hardship, we encourage you to reach out to Financial Aid at finaid@aacc.edu. You may be eligible for federal or state aid, or one of our many AACC scholarships. 

Financial Aid

How do I submit my documents to the financial aid office?

If you need to submit documents to our office, you may do so through U.S. postal mail, fax or email to finaid@aacc.edu. Make sure all documents are signed and labeled with your AACC Student ID number.

When emailing, you must use your MyAACC email account. Documents from private email accounts will not be accepted by the financial aid office. Personal information can not be given unless you email through your MyAACC email account.

Do not send personal identification information such as Social Security numbers or date of birth. To protect your privacy, you should cross off this information with a black marker before emailing your forms or tax information.

You can download the free Adobe Acrobat Reader app to your computer or phone to complete and sign the required forms. Save them as PDFs on your device and send as attachments to the financial aid office using your MyAACC email. You can scan documents using your smart device to create PDFs.

Android Scanning Method

Google Drive has an option for scanning documents via your smartphone's camera and then saving them as PDF files within your cloud storage. You can find it by opening the Google Drive app, tapping the blue "+" icon in the bottom-right corner, and then selecting "Scan."

Apple Scanning Method

If you have an iPhone or iPad, you actually have a scanner! You can use the ‘Notes App’. Open a new note, press the camera button and the option to scan the document will pop up. Once the document is scanned, you can email it.

You can email the financial aid office at finaid@aacc.edu. If faxing documents, the number is 410-777-4019.

When mailing documents, the address is:

Financial Aid Office
Anne Arundel Community College
101 College Parkway
Arnold, MD 21012

I had to withdraw from classes due to COVID-19. Will these withdraws affect my financial aid?

Federal financial aid regulations requires that colleges calculate Satisfactory Academic Progress (SAP) each term. This includes the successful completion of at least 67% of the classes you attempt. Withdraws related to COVID-19 will not affect this completion rate. A withdraw from a class due to COVID-19 will be removed from the calculation of SAP only when you inform the college that the withdraw was COVID-19 related. You can do this when you submit your withdraw request. The college is administering the federal relief program which will exclude all classes you withdrew from as a result of COVID-19 from the calculation so you will not be penalized for those withdraws.

If circumstances related to the coronavirus have affected your ability to maintain satisfactory academic progress, your financial aid may be suspended and you will have to appeal the loss of your financial aid eligibility. If you receive a suspension notice from the Financial Aid office, please respond immediately. Specific instructions will be included in the suspension notice. 

Learn more about AACC’s SAP policy.

What happens to my financial aid if I receive an “I” (incomplete) grade?

To be eligible for federal grants and loans, state grants and scholarships, institutional scholarships, and student employment funds, a student must meet all Satisfactory Academic Progress (SAP) standards as set by the federal government.

Minimum standards include:

  • Minimum cumulative grade-point average (GPA) = 2.0
  • Credit Completion Rate (Pace) = 67%. Students must pass at least two-thirds (67%) of the courses attempted, as measured by comparing total completed credits to total attempted credits.
  • Maximum Time Frame: Students must complete their educational program within a time frame no longer than 150% of the published length of the educational program. Example: Students who are pursuing a 60-credit program must complete all AACC graduation requirements before they have attempted 90 credits.

Incomplete “I” grades will only be awarded to students who are successfully passing a class. When an Incomplete grade runs through the end-of-term SAP review, it will be calculated as attempted but not completed in Credit Completion Rate and Maximum Time Frame, but not GPA. It is similar to receiving a “W” grade. Most students with an Incomplete on their record will pass through the SAP review without a problem. Students who are close to not meeting SAP could be suspended. If a student is suspended, they are welcome to submit an appeal after the grade has been updated.

What should I do if I have experienced a change in income due to COVID-19?

The shutdowns caused by COVID-19 most likely will not change your eligibility for the current school year, 2019-2020. Adjustments made through the Financial Aid office's Special Circumstances process require review of documented income reductions for a minimum of six months. The Financial Aid office will begin the adjustment process if they think it will help increase your financial aid awards. Most likely, changes in income will be considered for the 2020-2021 school year. The review process for 2020-2021 will start after July 1, 2020. Please contact the Financial Aid office at that time.

What is happening with the Federal Work Study (FWS) and Institutional Student Aid Programs (ISAP)?

The last scheduled payment for the spring term for all FWS and ISAP employees is for work completed by May 15, 2020. This is the last pay period for the 2019-2020 academic year. There will be no additional FWS/ISAP work or payments authorized until July 1, 2020, at the earliest.

At this point we are waiting on guidance from the Department of Education regarding on-campus employment for work-study programs going into the 2020-2021 academic year. Email fws@aacc.edu if you have specific questions or concerns.

VA Benefits

Will the additional two weeks of spring break affect my BAH/MHA?

The additional weeks of spring break will have no impact on VA benefits payments that are issued to students.

What happens to my VA benefits now that classes are remote?

If classes have already begun attendance, then there will be no impact to VA benefits.

For classes that have not begun, we anticipate that the course(s) will be certified and paid as an online course, which may impact BAH/MHA.

This is a rapidly evolving situation and may change as we receive further guidance from the VA.

What happens to my VA benefits if I withdraw?

It is in your best interest to remain enrolled and continue participating in all coursework that has already begun. Withdrawing will not exempt you from any financial penalties or regulations set forth by the VA.

Am I required to participate in my class if it’s now online?

You are required to continue to participate in your enrolled coursework in the format in which it's being offered.

For online students, participation means regular contact and engagement with the course material and other participants, as outlined by your instructor.

For students concerned about participation in an online course, please consult with your professor to determine what constitutes participation for the course.


CARES Act Student Emergency Funding

What is CARES Act Student Emergency Funding?

The Coronavirus Aid Relief and Economic Security (CARES) Act passed by Congress has allocated to AACC $2,157,673 that can be used only for emergency student aid to assist eligible students who incurred “expenses related to the disruption of college operations due to coronavirus.” Additional information can be found at our Federal CARES Act Student Emergency Aid Funds page.

Who will receive funds?

The specific award criteria for eligible students can be found at our Federal CARES Act Student Emergency Aid Funds page.

When will funds be distributed?

The initial awards will be mailed May 21, 2020. Applications for appeal after May 21, 2020, will be processed weekly.

What if I don't receive an award or was not enrolled for spring, but will attend summer and/or fall 2020. What support is available?

Students who do not receive an initial grant on May 21, 2020 and who have qualifying expenses related to the disruption of college operations due to coronavirus are encouraged to submit an individual appeal for their qualifying expenses. A student should first check the 2019-20 financial aid section of his/her MyAACC account to see whether an award has been made before submitting an appeal. Appeals may be submitted by a currently enrolled student for qualifying expenses incurred after March 13, 2020. Awards resulting from an appeal will be funded on a first-come, first-served basis until the remaining student emergency aid funds are exhausted.

This emergency aid can only help a limited number of students and does not provide financial aid going forward. We understand these are very challenging times and we may be able to help you continue your progress toward your educational goals through the financial aid office. You may be eligible for additional federal or state aid, or one of our many AACC scholarships. Reach out to finaid@aacc.edu and connect with a team member to help support you in this process.

What if I did not incur expenses as a result of Covid-19?

Students who received the initial award on May 21, 2020, and did not incur expenses related to the disruption of campus operations due to coronavirus should not cash the check sent to them. Students who have not incurred such expenses should decline the award and contact financial aid at finaid@aacc.edu to advise them that the check will not be cashed and those funds are available to support eligible students in greater need.

Do I need to complete a FAFSA to receive CARES Act funds?

While the CARES Act does not specify students must complete a Free Application for Federal Student Aid (FAFSA), the most direct way to determine if a student meets the Section 484 requirements is for a FAFSA to be filed. Students who have not filed a FAFSA and would like to be considered for CARES Act funds should immediately file a 2019-20 FAFSA.

What are the types of expenses covered by the CARES Act Emergency Aid funding?

CARES Act funds can be awarded to students for “expenses related to the disruption of campus operations due to coronavirus, such as food, housing, course materials, technology, health care, and child-care expenses.” For AACC this may include items such as increased utilities, school-related technology and/or supplies (e.g., internet, computers, printing costs, etc.).

Can a coronavirus-related reduction in household income be considered when developing my financial aid package for the 2020-21 school year?

Federal aid regulations allow the AACC financial aid office to make adjustments for certain financial situations that cannot be taken into account on the FAFSA. We consider each situation on a case-by-case basis, and the regulations limit which situations we consider and how adjustments are made. Common special circumstances include, but are not limited to, unemployment, decreased annual income, and divorce or separation. For Special Circumstances consideration contact the financial aid office at finaid@aacc.edu.  

Can I request CARES Act funds for the summer or fall 2020 terms?

Since AACC is scheduled to be online through Oct. 23, 2020, you may be eligible for support if you do not receive an initial grant on May 21, 2020, and have qualifying expenses related to the disruption of college operations due to coronavirus. You are encouraged to submit an individual appeal for qualifying expenses. A student should first check the 2019-20 financial aid section of his/her MyAACC account to see whether an award has been made before submitting an appeal. Appeals may be submitted by a currently enrolled student for qualifying expenses incurred after March 13, 2020. Awards resulting from an appeal will be funded on a first-come, first-served basis until the remaining student emergency aid funds are exhausted.

I graduated at the end of the spring 2020 term. Can I still receive assistance for expenses incurred during that time?

Yes, students who had qualifying expenses after March 13, 2020, and satisfy the eligibility criteria in Section 484 of Title IV Higher Education Act are still eligible to receive assistance. Awards resulting from an appeal will be funded on a first-come, first-served basis until the remaining student emergency aid funds are exhausted.

Do I need to meet satisfactory academic standards (SAP) to receive funds?

Yes, to be considered for CARES Act funding, you must meet the minimum Satisfactory Academic Progress (SAP) standards as established by U.S. Department of Education.

Am I guaranteed to receive funding from the CARES Act if I submit an individual appeal or file a FAFSA late?

No. Funding is limited. Awards resulting from an appeal will be funded on a first-come, first-served basis until the remaining student emergency aid funds are exhausted.

I received an award through CARES Act funding, but I have additional expenses. Can I submit an appeal to receive more funding?

Yes. Students who can demonstrate that the initial award did not fully cover their expenses related to the disruption of college operations due to coronavirus are encouraged to submit an individual appeal for their additional qualifying expenses. Appeals may be submitted by a currently enrolled student for qualifying expenses incurred after March 13, 2020. Awards resulting from an appeal will be funded on a first-come, first-served basis until the remaining student emergency aid funds are exhausted.

How long before I receive funds after I am awarded?

While we cannot give you a specific time frame on when you will receive your funds, awards will be processed weekly for all approved appeals after May 21, 2020.

How will I receive funds?

A check for the amount of the award(s) will be mailed directly to the student’s address of record.

What if I get this money as a refund – does this mean my AACC account balance has been paid off?

No. Distribution of CARES Act funds are made directly to students and not applied by AACC toward any outstanding balances that students may still owe. As such, receipt of these funds does not indicate the recipient has satisfied their financial obligations to AACC for any debts incurred during the spring 2020 term or any terms prior. Please check your current account balance to determine what you may still owe. 

Can I use this money to pay off my AACC balance?

Yes. AACC is not authorized to apply CARES Act funds toward any outstanding balances that may still be owed by a student. However, once the funds are received as a refund, students may choose to use the funds to pay off their outstanding account balance. 

Can AACC just apply the funds to my account balance with my approval or permission?

No. Federal regulations stipulate that all CARES Act funds must be disbursed directly to the student and may not be applied toward outstanding balances by AACC. To use these funds to pay off an outstanding balance with AACC, a student must make a payment to their account through their MyAACC account.

I was enrolled in an all online programming as of March 13, 2020. Do I qualify for CARES Act funds?

No. You are not eligible for CARES Act funds if you were enrolled exclusively in an online program on March 13, 2020. However, if you were enrolled in a combination of online and in-person classes, you may be eligible.

Are students enrolled in a certificate program eligible for CARES Act funds?

Yes, students enrolled in a qualified credit certificate program are eligible.

Will the CARES Act funds affect other aid that I have already received?

No, CARES Act funds will not reduce your financial aid package.

Can undocumented students and international students receive funds under the CARES Act?

No, international and undocumented students are not eligible for CARES Act funding.

Can a student who has Deferred Action for Childhood Arrivals (DACA) status receive funds under the CARES Act?

No, DACA students are not eligible for CARES Act funding.

Is money I receive from the CARES Act taxable?

AACC cannot provide specific tax advice. Contact your tax advisor. General information available on the IRS website states: “Emergency financial aid grants under the CARES Act for unexpected expenses, unmet financial need, or expenses related to the disruption of campus operations on account of the COVID-19 pandemic, such as unexpected expenses for food, housing, course materials, technology, health care, or child care, are qualified disaster relief payments under section 139 of the Internal Revenue Code. This grant is not includible in your gross income.”

Where can I find the Appeal for CARES Act Student Emergency Funding?

You may complete the Appeal for CARES Act Student Emergency Funding online.

Remote Contacts

Find the contact you need below or download and print this list.

Enrollment Services

AACC Bookstore
websales@aacc.edu 

Admissions
admissions@aacc.edu 

Cashier
cashiersoffice@aacc.edu 

Financial Aid
finaid@aacc.edu 

General Information 

Records and Registration
records@aacc.edu 

Testing Center
testing-arnold@aacc.edu 

Academic and Instructional Support

Advising, Academic and Transfer Advising
advising@aacc.edu 

Continuing Education
iscenter@aacc.edu 

English Language Learning
esloffice@aacc.edu 

Supplemental Instruction
jlbarata@aacc.edu 

Technology Learning Center
tlcta@aacc.edu 

Tutoring Office
tutoring@aacc.edu 

Virtual Campus (distance learning) programs
virtualcampus@aacc.edu 

Writing Centers
jgrabin@aacc.edu 

Student Support

Athletics
athletics@aacc.edu 

Career and Employment Services

Child Development Center
lvcurtis@aacc.edu 

Community Standards
ocs@aacc.edu 

Counseling (personal)
dmhallila@aacc.edu 

Disability Support Services
dss@aacc.edu 

Emergency Student Support Services
studenthelplink@aacc.edu 

Health & Wellness Center
bamays@aacc.edu 

Library Services
truxal@aacc.libanswers.com 

  • Loaner devices (laptops, scientific calculators)
    circdesk@aacc.edu

Military/Veteran Student Support
veterans@aacc.edu 

New Student Transitions
orientation@aacc.edu 

Public Safety and Police
securityofficer@aacc.edu 

Student Achievement and Success Program
SASP@aacc.edu 

Student Engagement
studentengagement@aacc.edu 

Technical Call Center
helpdesk@aacc.edu