Frances talks with HCAT Program Assistant Wendy Melchor.
"When I first came as a work study student I think they were just starting with the receptionist concierge. The front area was not set up for reception. You used to come in and looked around until you found someone. Well, they put a desk and a computer and installed me out there, and it has evolved to a welcoming lobby where when people step in they don’t have to search. There’s someone there to help them and give them directions. It's a good place."
photo by Kimi Raspa