Examine general help desk concepts, types, job categories, and responsibilities. Discuss processes, tools, technologies to develop skills in systems management and customer service. Prepare for training and certification in Help Desk profession essentials. Prerequisite: Eligibility for ENG 101/ENG 101A.
Term: Fall 2024
Course Type: Credit - 3 Credits
Section: 200
Ways to take the class: Online
Start Date: 09/09/2024
End Date: 12/15/2024
Location: Online
Room: TBA
Instructor: Susanne R Markowski (Subject to change)
Class Size: 25