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Learner Support Services Customer Service Pledge

Anne Arundel Community College strives to establish a national model for delivering quality learner support services. We pledge to deliver a customized experience in a prompt, courteous and positive manner that satisfies your needs and exceeds your expectations.

The Office of Counseling, Advising and Retention Services delivers Quality Customer Service with:

  • Courtesy: respects you as an individual and demonstrates a positive attitude
  • Timeliness: provides service in a reasonable timeframe
  • Needs Satisfaction: helps you get what you need or suggests an appropriate alternative
  • Caring and Positive Communication: listens to you and makes sure you are understood
  • Advising that is comprehensive and easily understood
  • Transfer planning services that are informed and accurate
  • Career guidance, majors exploration, and decision-making workshops that are informative, timely, and useful
  • Job search services that are comprehensive, insightful, and results-oriented
  • Disability support services that are professional, confidential, and appropriate