The Office of Counseling, Advising and Retention Services delivers Quality Customer Service with:

• Courtesy: respects you as an individual and demonstrates a positive attitude
• Timeliness: provides service in a reasonable timeframe
• Needs Satisfaction: helps you get what you need or suggests an appropriate alternative
• Caring and Positive Communication: listens to you and makes sure you are understood
• Advising that is comprehensive and easily understood
• Transfer planning services that are informed and accurate
• Career guidance, majors exploration, and decision-making workshops that are informative, timely, and useful
• Job search services that are comprehensive, insightful, and results-oriented
• Disability support services that are professional, confidential, and appropriate