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Learner Support Services Customer Service Pledge

Anne Arundel Community College aspires to establish a national model for delivering quality learner support services. We pledge to deliver a customized experience in a prompt, courteous and positive manner that satisfies your needs and exceeds your expectations.

The Financial Aid Office delivers Quality Customer Service with:

Courtesy: respects you as an individual and demonstrates a positive attitude
Timeliness: provides service in a reasonable timeframe
Needs Satisfaction: helps you get what you need or suggests an appropriate alternative
Caring and Positive Communication: listens to you and makes sure you are understood
Federal financial aid application processing assistance that is friendly, professional, and helpful
Federal Grant, scholarship and loan program processing in a timely and informative manner
Locating financial resources that are appropriate to your unique situation
Assistance to veterans to help them navigate the system and access the benefits to which they are entitled 
Student employment opportunities that supplement the instructional program and enhance the college experience