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Job Openings - Hourly and Contractual Staff

Technical Call Center Representative

Department: Information Services/Customer Support Services

Pay Rate: $13/hr

Hours: 20-25 hours per week, days, evenings & weekends

Duties:

Answer telephone calls/e-mail/walk-in requests from customers concerning problems related to PC hardware, software, network, e-mail, telephone system, or audiovisual problems including equipment requests/reservations.

Open and track tickets in service database systems.

Using automated software along with interrogative methods, work with the customer over the telephone to isolate and diagnose the problem when possible, based on defined procedural scripts as well as utilizing the Knowledge Base tool.

Work with Desktop Support Level 1 team and AV team to provide troubleshooting.

Qualifications:

High school diploma or equivalency required.

Minimum of one year experience in operating systems and application packages, such as Windows and MS Office required.

Minimum of one year experience in a call center environment preferred.

Ability to work with minimal supervision in a high volume, fast-paced environment. Demonstrated capacity for an attention to details and deadlines.

To apply, please send application and resume to Judy DeSavage, jadesavage@aacc.edu.