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Learner Support Services Customer Service Pledge

Anne Arundel Community College strives to establish a national model for delivering quality learner support services. We pledge to deliver a customized experience in a prompt, courteous and positive manner that satisfies your needs and exceeds your expectations.

Please let us know how we are doing.  Take our customer service survey by selecting the typographical link on the right.

Student Information Services delivers Quality Customer Service with:

Courtesy: respects you as an individual and demonstrates a positive attitude
Timeliness: provides service in a reasonable timeframe
Needs Satisfaction: helps you get what you need or suggests an appropriate alternative
Caring and Positive Communication: listens to you and makes sure you are understood
Hands-on assistance with accessing and using STARS and MyAACC
Maximum two-day processing time for AskAACC@aacc.edu e-mail
Providing accurate information or directing you to appropriate resources

customer service survey




Last Updated: May 14 2008 4:12PM