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Administrative Medical Assistant

Anne Arundel Community College offers an eight-credit Administrative Medical Assistant letter of recognition. This short, two-term sequence is designed for students who wish to prepare themselves for the administrative role in the medical office. 

 Upon completion of the Administrative Medical Assistant Letter of Recommendation program, students may sit for the National Healthcareer Association (NHA) certification for the Medical Administrative Assistant Certification (CMAA). According to NHA (2015), the "Certified Medical Administrative Assistant (CMAA) will perform routine administrative tasks to help keep the physicians' offices and clinics running efficiently". As a CMAA, you may perform some or all of the following tasks:

  • Review and answer practice correspondence.
  • Operate computer systems or other types of technology to accomplish office tasks.
  • Answer calls, schedule appointments, greet patients, and maintain files.
  • Update and maintain patient and other practice-specific information.
  • Coordinate collection and preparation of operating reports such as time and attendance.
  • Filing medical insurance claims and writing accurate appeals for complicated cases.
  • Completing monthly, quarterly and year-end financial office reports accurately.
  • Applying the principles of basic medical law to the daily operations of the medical office.
  • Applying office management principles to the daily operation of the office.

Benefits to obtaining a Medical Administrative Assistant Certification may include: more job opportunities, an increased pay scale, and increased subject matter expertise.  According to the U.S. Bureau of Labor Statistics (BLS), "...the demand for medical assistants is expected to increase by 29% between 2012-2022,  this faster-than-average projection is due, in part, to an increasing population of senior citizens needing care, along with new advances in technology. As of May 2013, the annual median salary for medical assistants was $29,610."  U.S. Bureau of Labor Statistics.

Students who desire to continue to the Medical Assisting Certificate program should attend a Medical Assisting Information Session to receive information about the program and admissions process and contact the Medical Assisting Certificate Coordinator, Professor Carolyn Duncan, at