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Are you considering Help Desk Support as a profession? The IT Support Specialist Continuing Education and Workforce Development (CEWD) certificate program can equip current or future user-support professionals with the critical people skills and exceptional technical tools needed to function effectively in an IT support position. Learn to handle troubleshooting and problem solving, how to successfully communicate with clients and determine their specific technology needs, collecting and managing information in a ticketing system to manage incidents, and explore job categories, responsibilities and career opportunities.

What is the job outlook?

The demand for IT Support Specialists is expected to grow 12% in the coming years. The average salary for computer user support specialists was $49,390 in May 2016.

What is the training?

The training consists of two, face-to-face noncredit courses. Students will examine general help desk concepts, help desk types, job categories and responsibilities and career/certification opportunities, processes, tools, help desk ticketing technologies and tools, systems management, and customer service skills.

What courses will I take?

NTW-567 IT Help Desk Principles

NTW-568 Help Desk Ticketing

What will it cost?

$485, including tuition and fees. 

What credentials will I earn?

Upon successful completion of both courses, students will be issued an IT Support Specialist CEWD program certificate. To receive the certificate students must complete and submit the certificate to the Instructional Support Center (ISC) office. The form and instructions can be found at

What are the requirements? 

Students must be at least 16 years old. Individual courses have some prerequisites.


Course Ideas?

In order to meet the needs of the community, we continuously develop new trainings and courses. Call us at 410-777-1353 to inquire about any additional courses.

Our online courses can be scheduled on-demand to serve students who are seeking training on less in-demand topics or who have schedules that demand alternatives to our face-to-face schedules.

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