Are you considering Help Desk Support as a profession? The IT Support Specialist Continuing Education and Workforce Development (CEWD) certificate program can equip current or future user-support professionals with the critical people skills and exceptional technical tools needed to function effectively in an IT support position. Learn to handle troubleshooting and problem solving, how to successfully communicate with clients and determine their specific technology needs, collecting and managing information in a ticketing system to manage incidents, and explore job categories, responsibilities and career opportunities.
The demand for IT Support Specialists is expected to grow 12% in the coming years. The average salary for computer user support specialists was $49,390 in May 2016.
The training consists of two, face-to-face noncredit courses. Students will examine general help desk concepts, help desk types, job categories and responsibilities and career/certification opportunities, processes, tools, help desk ticketing technologies and tools, systems management, and customer service skills.
NTW-567 IT Help Desk Principles
NTW-568 Help Desk Ticketing
$485, including tuition and fees.
Upon successful completion of both courses, students will be issued an IT Support Specialist CEWD program certificate. To receive the certificate students must complete and submit the certificate to the Instructional Support Center (ISC) office. The form and instructions can be found at http://www.aacc.edu/coned/certificates/.
Students must be at least 16 years old. Individual courses have some prerequisites.
Earn a continuing education certificate in the following areas: