There is a strong connection between the quality of technology services and the associated costs. There is also a wide variation in the ways campuses charge for these services. To evaluate the benefits you will receive and to compare costs, you’ll need answers to these questions.
Technology for Student Life
Technology Services & Fees
Q. What, if any, technology fee is charged by the campus? What does it cover?
A. A technology fee is not charged.
Q. Will you be required to purchase your own computer?
A. Students are not required to purchase their own computer.
Q. Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripherals?
A. Computer access is available to all current AACC students. The access cost is covered by tuition costs. Students can purchase computers and software at a discounted price at the AACC Bookstore.
Q. Does the campus assess extra fees for network connections in residence hall rooms or for off-campus access?
A. AACC does not have residence halls and does not charge access fees for off-campus access.
Q. What hardware and software standards, if any, does the campus require, recommend, and/or support?
A. The college supports Microsoft Office software as standard.
Q. What kinds of services (help desk, training, trouble-shooting) are provided by the campus, and when are they available?
A. AACC’s Customer Support Services or Technical Call Center (TCC) provides assistance with MyAACC, problems with campus equipment and login issues. The Technical Call Center can be reached at 410-777-HELP. The college also provides necessary training to ensure faculty and staff members maintain the appropriate level of technological currency.
Q. Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle?
A. The college’s annual technology budget includes funding to sustain the college’s technological infrastructure, including a replacement cycle for personal computers, printers, servers, laptops, projection units and network equipment. Lab and instructional computers are replaced every three years.
Q. If you bring your own computer to school, what kind of technical support can you expect from the campus?
A. Students are responsible for maintaining their own computers.
Q. How does the campus support printing for students, and is there a charge for this service?
A. Students can print class-related material in the computer labs. Currently, there is no charge for this service.
Q. Does the campus provide wireless network coverage? If so, how much of the campus has wireless connectivity?
A. Yes. Wireless zones exist in all informal learning spaces throughout the College. Informal learning spaces include areas such as outdoor quads, student lounges, dining halls and kiosks. We are planning to expand coverage to all classrooms.
SERVICES AND FEES
Q. In regards to student-owned equipment, what security measures are provided by the institution's IT department and what will be the student's responsibility?
A. The student must provide his or her own anti-virus software. AACC strongly encourages students to use discretion when opening unknown documents or files that may be harmful to their device.
Q. Does the campus include the cost of technical accessories in its technology fee, or are students required to purchase these items separately?
A. Most of the course lab fees cover the cost of supplies, software, and other general support materials. The most sophisticated accessory a student has been asked to provide is a flash drive. If a department were to offer a course requiring special equipment, the department would discuss the equipment’s use and life cycle thus determining the coverage outcome.
Q. Does the campus support the purchase and use of e-textbooks? Do the baseline hardware and software standards support this technology?
A. Availability of e-textbooks is a priority for the college. We initiated the program in 2007 and now have over 160 different titles available. The program has been successful and we expect the number of available titles to increase in the near future. Please call the AACC Bookstore for updated information, 410-777-2220.