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Technology Services and Fees
There is a strong connection between the quality of technology services and the associated costs. There is also a wide variation in the ways campuses charge for these services. To evaluate the benefits you will receive and to compare costs, you’ll need answers to these questions.
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Technology Services & Fees
Q. What, if any, technology fee is charged by the campus? What does it cover?
A. A technology fee is not charged.
Q. Will you be required to purchase your own computer?
A. Students are not required to purchase their own computer.
Q. Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripheral equipment?
A. Computer access is available to all current AACC students. The access cost is covered by tuition costs. There are currently no discounts available on computer hardware but students can purchase software at a discounted price.
Q. Does the campus assess extra fees for network connections in residence hall rooms or for off-campus access?
A. AACC does not have residence halls and does not charge access fees for off-campus access.
Q. What hardware and software standards, if any, does the campus require, recommend, and/or support?
A. The college supports Microsoft Office software as standard.
Q. What kinds of services (help desk, training, trouble-shooting) are provided by the campus, and when are they available?
A. AACC’s Customer Support Services or Technical Call Center provides assistance with MyAACC, problems with campus equipment and login issues. The Technical Call Center can be reached at 410-777-HELP. Our hours are:
The college also provides necessary training to ensure faculty and staff members maintain the appropriate level of technological currency.
Q. Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle?
A. The college’s annual technology budget includes funding to sustain the college’s technological infrastructure, including a replacement cycle for personal computers, printers, servers, laptops, projection units and network equipment. Lab and instructional computers are replaced every three years.
Q. If you bring your own computer to school, what kind of technical support can you expect from the campus?
A. Students are responsible for maintaining their own computers.
Q. How does the campus support printing for students, and is there a charge for this service?
A. Students can print class-related material in the computer labs. Currently, there is no charge for this service.
Q. Does the campus provide wireless network coverage? If so, how much of the campus has wireless connectivity?
A. Yes. The college has wireless access in all informal learning spaces. We are planning to expand coverage to all classrooms.
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Last Updated: Sep 8 2008 11:35AM
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