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We're here to help you! 

The "here" just isn't on campus (yet). Our services are being delivered remotely: online, by phone or by email.

Check out the directory of resources below, read our FAQs and visit our webpages. Still need help? Use the online chat, email or call any of the contacts on this page. 

Accessing Remote Services

General Information (by AACC location)

Arnold
askaacc@aacc.edu

Arundel Mills
amilallpersonnel@aacc.edu

Fort Meade Army Education Center
vlfromm@aacc.edu 

Glen Burnie Town Center
cdpatton@aacc.edu

Enrollment Services

AACC Bookstore

AACC Bookstore
websales@aacc.edu
 
410-777-2220

  • Course supplies and materials
  • Online textbook purchases
  • Online technology/device purchases

The bookstore is closed to in-person purchases, but you can still buy your books online. The AACC Bookstore is offering free shipping on all orders at this time. Student ID services are suspended until the physical bookstore can open.

Admissions

Our Admissions officers are conducting a variety of virtual events: information sessions, personal registration days, town halls and more. Connect with Admissions to learn more.

Admissions Office
admissions@aacc.edu
410-777-2246

  • Adult Learners
  • Dual-enrollment student services

International Student Services
ebthompson@aacc.edu 
410-777-2677

  • SEVIS requirements

Cashier's Office

Cashier’s Office
cashiersoffice@aacc.edu
410-777-2236

  • Educational tax credits
  • Paying your bill
  • Refunds
  • Tuition and fees
  • Tuition assistance and third party billing
  • Tuition for high school/Early College Access Program (ECAP)
  • Tuition waivers and reductions

Financial Aid

Financial Aid
finaid@aacc.edu
410-777-2203

  • Financial aid
  • Foster care and unaccompanied homeless youth
  • Pell Grant
  • Scholarships and grants
  • Student employment
    • Federal Work Study
    • Institutional Student Aid program

Military and Veterans Education Benefits
vabenefits@aacc.edu 

  • Veterans’ educational benefits and certification

Records and Registration

Records and Registration
records@aacc.edu
410-777-2243

  • Add a class (Go to MyAACC and from the menu, select Self Service > Credit Students > Registration)
  • Address change (Go to MyAACC and from the menu, select Self Service > Credit Students > Academic Profile)
  • Apply for graduation (Go to MyAACC and from the menu, select Self Service > Credit Students > Academic Profile)
  • Drop/Withdraw from class (Go to MyAACC and from the menu, select Self Service > Credit Students > Registration > Drop/Withdraw)
  • Grades/Unofficial Transcript (Go to MyAACC and from the menu, select Self Service > Credit Students > Academic Profile)
  • Official transcript request
  • Register for classes
  • Registration dates and deadlines

Testing and Assessment Services

New students are encouraged to use SAT, ACT or self-reported GPA for class placement. However, if those options don't work for you, email the testing office to schedule a remote testing appointment to take the ACCUPLACER. 

Testing and Assessment Services
testing-arnold@aacc.edu 
410-777-2375

  • Certification examinations
  • Online proctored ACCUPLACER
  • Placement for course eligibility by utilizing options other than ACCUPLACER (ie. SAT, ACT, GPA)
  • Testing for students needing accommodations

Academic and Instructional Support

Advising, Academic and Transfer Advising

Academic and Transfer Advising
advising@aacc.edu 
410-777-2307

  • Auditing courses
  • Exceptions to academic regulations
  • Program major change
  • Schedule changes
  • Student Planning module support
  • Virtual advising

Continuing Education

Continuing Education
iscenter@aacc.edu

  • Adult Basic Education & GED: gedprogram@aacc.edu
  • Corporate training
  • Job Placement and Professional Development

English Language Learning

English Language Learning
esloffice@aacc.edu 
410-777-2901

  • English language learning resources

ELL tutoring
oandrew1@aacc.edu

Library

Truxal Library is currently closed to visitors. However, our dedicated librarians and many of the library services are still available online.

Truxal Library
truxal@aacc.libanswers.com 
410-777-2456

The library will begin "Sidewalk Pickup" of books starting Monday, Sept. 28. You may request library books by placing "holds" on them in the library catalog. Library staff will notify you when the books are ready and will provide instructions for scheduling a pickup appointment. Thirty-minute windows to pick up your library materials will be offered:

  • 1-4 p.m. Mondays and Tuesdays
  • 9 a.m.-noon Wednesdays and Thursdays

The pickup location is the first floor entrance to the library, across the sidewalk from the Pascal Center for Performing Arts. 

A library card or AACC ID card is required to place holds in the catalog. If you need to apply for a library card or register your college ID number with the library, use their form. Email Truxal's circulation desk at circdesk@aacc.edu if you have questions. 

The library will also provide print or digital copies of articles in periodicals that are not available through library databases. Use the form typically reserved for borrowing materials from other libraries, and indicate your preference for a print or digital format. Digital files will be emailed to your AACC email address. Print versions can be retrieved through the library's Sidewalk Pickup service. Chapters or articles in reference books can be requested using the same form. Copyright law and fair use guidelines apply to this service. 

The library continues to lend tech gear to students. Laptops, hotspots and webcams are available. For these services, contact Truxal's circulation desk at circdesk@aacc.edu, using your MyAACC email address, to request devices. All items will be shipped via UPS to your home, with a prepaid address label for returning devices to the college. 

Supplemental Instruction

Supplemental Instruction
jlbarata@aacc.edu 
410-777-2376

  • Online supplemental instruction

Technology Learning Center

Technology Learning Center
tlcta@aacc.edu

Technical assistance is available online via the college’s Technical Call Center at helpdesk@aacc.edu or by phone at 410-777-4357.

Tutoring Office

Tutoring Office
tutoring@aacc.edu 
410-777-2642

Virtual Campus (distance learning) programs

Virtual Campus
virtualcampus@aacc.edu 
410-777-2464

  • Canvas access
  • Online learning success
  • Online proctored testing

Writing Center

Other Support

Athletics

Athletics
athletics@aacc.edu 
410-777-2300

AACC will not have sports this fall as determined by the National Junior Collegiate Athletic Association. However, we are working on live streaming games for when competition resumes and exploring e-sports as well

Career and Employment Services

Community Standards

Community Standards
ocs@aacc.edu 
410-777-2766

  • Background investigations (students)
  • Hate-Bias Incident Reporting
  • Non-academic student misconduct
  • Registered Sex Offender interviews
  • Sexual harassment reporting
  • Sexual violence prevention education
  • Student disciplinary holds
  • Student rights and responsibilities 

Counseling (personal)

Personal Counseling
counseling@aacc.edu 
410-777-7111

  • Mental Health First-Aid Certification
  • Free, personal counseling sessions in a remote setting
  • Referral services and support
  • Workshop presentations on mental health topics

*Emergency/Crisis Due to remote access and counselors fluctuating availability, if there is a concern of safety to self or others, call 911 or the Anne Arundel County Warmline at 410-768-5522 immediately.

Disability Support Services

Disability Support Services
dss@aacc.edu 
410-777-1411

  • Accommodations
  • ADA compliance
  • Assistive technology
  • DSS student online support and success
  • Virtual advising

Discrimination, Harassment and Compliance

Discrimination, Harassment and Compliance
complianceofficer@aacc.edu 

  • Discrimination complaints
  • Sexual Violence and Title IX complaints

Emergency Student Support (Food Pantry, HelpLink and more)

Emergency Student Support
studenthelplink@aacc.edu 
410-777-2218

  • Food pantries
  • Clothing bank
  • HelpLink program short-term financial help

Health & Wellness Center

Health & Wellness Center
bamays@aacc.edu 
410-777-2480

  • General health and wellness support
  • Health insurance options

Substance Abuse Education 
410-777-2527

Military/Veteran Student Support

Military/Veteran Student Support
veterans@aacc.edu 
410-777-4838

  • Academic advising for military/veteran students
  • Understanding the military/veteran student learner
  • Military/veteran support services

New Student Transitions

New Student Transitions
orientation@aacc.edu 
410-777-2888

  • First-Year Experience programming and workshops
  • New Student Orientation content
  • Presidential scholar programming and support

Public Safety and Police

Public Safety and Police
securityofficer@aacc.edu 
410-777-2440

  • COVID-19 campus access
  • Lost and Found
  • Parking information

Student Achievement and Success Program

Student Achievement and Success Program (SASP)
SASP@aacc.edu 
410-777-2530

  • Advising for SASP students
  • Technology/Device Loaner services
  • Tutoring services

Student Ambassadors

Student Ambassadors 
hmmcfarland@aacc.edu 
410-777-1146

  • MyAACC assistance
  • Mentoring students
  • Service-learning activities

Need assistance using MyAACC, Canvas or the AACC website? Our student ambassadors are here to help! You can schedule a 30-minute appointment and one of our student ambassadors will meet with you virtually and answer any questions that you might have. 

Student Engagement

Student Engagement
studentengagement@aacc.edu 
410-777-2218

Technical Call Center

Technical Call Center
helpdesk@aacc.edu 
410-777-4357

  • Access to Outlook and Microsoft Office
  • Password management
    • Software discounts
    • Troubleshooting technical issues

Student Services FAQs

If you didn't find what you were looking for, try the frequently asked questions below. Still can't find your answer? Reach out to any of the individuals or resources we've listed on this page.

How do I meet with an advisor?

  • Advisors are available to meet with students remotely through MyAACC email and Virtual Advising. 
  • No appointment needed! Simply email your advisor directly using your MyAACC student email account and ask your advising questions. You can learn who your advisor is on our Academic Advising page. Your advisor will respond quickly and will open a virtual advising session as needed.
  • If you do not have a MyAACC email account, use your personal email. Your advisor will be able to address questions, using your personal email, that do not involve protected information.

Can I access a tutor remotely?

Peer tutoring is available remotely in math, science, business/accounting, foreign languages, humanities and computer science courses. To sign up to meet with a peer tutor, complete our Tutor Request Form. You can contact the Tutoring Office by emailing tutoring@aacc.edu

Smarthinking is an online tutoring service that is available to AACC students. Smarthinking provides tutoring in a variety of subjects, some of which are available 24 hours a day, seven days a week.

Learn about Smarthinking Online Tutoring.

Am I able to get library books or periodicals from the library?

The library will begin "Sidewalk Pickup" of books starting Monday, Sept. 28. You may request library books by placing "holds" on them in the library catalog. Library staff will notify you when the books are ready and will provide instructions for scheduling a pickup appointment. Thirty-minute windows to pick up your library materials will be offered:

  • 1-4 p.m. Mondays and Tuesdays
  • 9 a.m.-noon Wednesdays and Thursdays

The pickup location is the first floor entrance to the library, across the sidewalk from the Pascal Center for Performing Arts. 

A library card or AACC ID card is required to place holds in the catalog. If you need to apply for a library card or register your college ID number with the library, use their form. Email Truxal's circulation desk at circdesk@aacc.edu if you have questions. 

The library will also provide print or digital copies of articles in periodicals that are not available through library databases. Use the form typically reserved for borrowing materials from other libraries, and indicate your preference for a print or digital format. Digital files will be emailed to your AACC email address. Print versions can be retrieved through the library's Sidewalk Pickup service. Chapters or articles in reference books can be requested using the same form. Copyright law and fair use guidelines apply to this service. 

How do I get books or supplies if the college is closed?  

The physical bookstore will remain closed to the public for the foreseeable future. Instead, books and other supplies must be purchased online and will be mailed directly to students free of charge.

Can I still get a student ID?

Students are not able to get student IDs at this time. The service is suspended until in-person services can resume.

How do I access services through Disability Support Services?

Disability Support Services continues to help students remotely. You may schedule a DSS appointment online or email us at dss@aacc.edu

How can I help others during this time?

If you’re willing and able, you can help others by donating to HelpLink, visiting Maryland Unites or volunteering in the Maryland Medical Reserve Corps.

What other resources are available to me?

There are many resources available outside of AACC that can support you further. Here are a few of the top sources of support to help take care of you:

Events and Activities

How will I access campus events and activities?

The Office of Student Engagement has suspended all nonessential, in-person AACC-sponsored student club/organization activities and events.

The Office of Student Engagement and AACC-sponsored student clubs and organizations will host events and activities online, where appropriate. Visit the Office of Student Engagement on Instagram (aacc_ose) and Facebook (AACC Student Engagement) to learn about opportunities for online student engagement experiences and activities.

Noncredit (Continuing Education)

What noncredit classes are available?

Lots! You can search for classes using our online course search.

How do I register for a noncredit class?

We have written instructions on our noncredit registration page. You can also watch our video demonstration on YouTube.

How do I access my class schedule?

  1. Click the link for MyAACC in the header of any page on the AACC website.
  2. Log in using your student account information.
  3. Click the Menu button in the top, left corner.
  4. Select Self Services.
  5. In the Self Service Menu, click Continuing Education Students.
  6. Click Academic Profile.
  7. Click My Class Schedule.
  8. In the My Class Schedule window that appears, select the term you want to see your schedule from the drop down list and click Submit.
  9. Your updated class schedule will appear in that window.

I’m having trouble accessing MyAACC. What do I do?

If you have issues accessing MyAACC, general information can be found on our MyAACC resource page or you can contact the Technical Call Center through helpdesk@aacc.edu

I have questions about my class. How can I contact someone?

If you have additional questions about your classes, email your name, student ID number and the section IDs for the classes in question to the Instructional Support Center at iscenter@aacc.edu. We will respond as soon as we are able.

Paying for Education

Why is the college still charging fees?

Although our physical offices are closed, we're still providing resources to help you achieve your educational goals. The college’s general fees support this wide range of services. 

Student Activity Fee

Our student activity fees support a variety of programs and activities that benefit students, including allocations to more than 80 student clubs and organizations, student support programs such as the Health & Wellness Collaboration, HelpLink and AACC Food Pantries, operational activities like the Campus Newspaper and student engagement.

Although the college has limited on-campus operations at this time, we are continuing to offer relevant programming, information and resources to students at a distance. Student clubs and organizations have continued membership meetings and virtual events, many of which have been open to the entire student body, such as the SGA Coronavirus Q&A and GSA Drag-a-Thon.

In the spring, Phi Theta Kappa hosted its induction ceremony and the SGA Honors and Awards banquet recognized the accomplishments of our students and faculty, all virtually. Despite campus closure and limited reopening, students have had the opportunity to cast their votes for 2020-2021 SGA officers and clubs and organizations were able to submit their FY21 budget requests.

The Health and Wellness Center Collaborative has been hosting weekly events and programs to help students manage anxiety, practice self-care, learn more about social distancing, cope with grief and support students in recovery — all remotely. The HelpLink and Food Pantry programs have provided support to students experiencing financial distress, assisting with the costs of textbooks and technology, food, housing and utilities and more — all through direct shipment to students.

The Campus Current has continued production and has provided readers with online access. The Office of Student Engagement is committed to supporting students and helping them finish strong. We're also continuing to innovate and develop virtual opportunities for students to connect and engage with the campus community. Nest Cafes, virtual training on the college's platform for managing student clubs and organizations, are ongoing. 

We are also developing a schedule of relevant programming with themes of student resiliency, advocacy and connection to the broader community. 

Educational Services Fee

Educational services fees fund information literacy initiatives and academic support programs, such as the Library Reserve and faculty mini-grants. It also funds online access to research information, maintenance and upgrade of the library automation system, peer tutoring and online tutoring. The library’s collection of digital resources provides thousands of online magazines, newspapers, journals, e-books and streaming audio and educational videos. Librarians offer research assistance virtually and faculty have hosted virtual lecture series on important and relevant topics, such as political medicine. Our online Smarthinking platform provides 24/7 tutoring support on subjects, such as math, English, business, nursing and allied health and computers and technology.

Athletics Fee

While the college is unable to offer sports this fall, we will work with diligence to return to collegiate sports as soon as it is reasonably safe to do so.

The athletics department continues to support our student-athletes and engage the student body through the athletics website and social media platforms. The athletics fee supports the athletics program in general and is a significant portion of the athletics budget. All students have the opportunity to try out for our athletic programs and have access to all home contests through live stream and free attendance at all regular-season games.

Without the dollars provided through the athletics fee, we cannot provide much-needed repair of existing equipment, maintenance of athletics facilities, replacement uniforms, nor adequately prepare for competition and more. The fee allows the athletics department to secure membership in the National Junior College Athletic Association and related conferences and regions, purchase individual sport equipment and materials, make required upgrades and changes to facilities, as well as obtain officials; all items necessary to run a collegiate sports program.

In the absence of immediate competition, the college is working to boost equipment to provide real-time live streaming so students and families can enjoy games virtually once competition resumes. We are also actively pursuing E-Sports, which could begin before other forms of competition resume. 

If you are experiencing financial hardship, we encourage you to reach out to Financial Aid at finaid@aacc.edu. You may be eligible for federal or state aid, or one of our many AACC scholarships. 

What if my off-campus job is at risk given the new state and federal directives?

Please be sure you have contacted AACC’s Financial Aid office at finaid@aacc.edu as many students do not take advantage of their full aid eligibility.

Emergency support services, including AACC food pantries and the HelpLink program, are available to assist students experiencing financial hardship due to COVID-19. To access AACC food pantries and/or the HelpLink program, students should contact studenthelplink@aacc.edu. Students may be eligible to apply for unemployment benefits as well.

VA Benefits

What happens to my VA benefits now that classes are remote?

If classes have already begun attendance, then there will be no impact to VA benefits.

For classes that have not begun, we anticipate that the course(s) will be certified and paid as an online course, which may impact BAH/MHA.

This is a rapidly evolving situation and may change as we receive further guidance from the VA.

Technology

What if I don’t have access to technology?

  • The AACC Bookstore has several devices in stock priced with an academic discount built in. The bookstore is offering free shipping for all online orders to assist students at a distance. For information contact websales@aacc.edu.
  • Students may be eligible for technology/device assistance through the college’s HelpLink program. Please email studenthelplink@aacc.edu for more information. 
  • Truxal Library has a limited number of loaner devices available (e.g., laptops, WiFi hotspots, headsets and webcams) available for direct shipment to students. Please email requests to Circdesk@aacc.edu
  • Comcast is offering free WiFi and internet access for a limited period of time. Visit Comcast's COVID-19 response page for information.

Who can I contact with technical questions?

What resources are available to help me learn remotely with the aid of technology?

We remain committed to maintaining high quality and rigorous instruction with the aid of technology, including Canvas — the college’s primary course management platform.

To learn more about how to access, participate and succeed in remote instruction, view this resource available in Canvas

Many publishers have made digital versions of their books available for free to anyone who has a college email address. Their digital books are available on RedShelf and VitalSource.

VitalSource Instructions:

  1. Go to VitalSource and create an account if you don't already have one. Make sure to use your college email.
  2. Login and click on My Bookshelf in top right corner.
  3. Then select Explore in the top left corner.
  4. Search for the book you need and add it to your Bookshelf and start reading.

Note: You also need to download the My Bookshelf app.

RedShelf Instructions:

  1. Go to RedShelf and create an account if you don't already have one. Make sure to use your college email.
  2. Login and go to RedShelf Responds.
  3. Scroll down a little and click on the button Access Free eBooks.
  4. Search for the book you need.
  5. Click on View Details and then Add to My Shelf.

More technology resources.

I have never taken an online class before. What should I do?

  1. Start building a routine.
  2. Minimize distraction.
  3. Remember that support services (such as tutoring, advising, counseling, etc.) are available online.
  4. Access Canvas, the learning management system that will serve as your “virtual classroom.” To access Canvas, log into MyAACC and enter your username and password, then select the Access My Courses button on the right.
  5. If you are unfamiliar with, or need a refresher to Canvas, there is an orientation available. Specifically, module two covers navigating and using the tools in Canvas. To access the orientation, select the Help link on the Global navigation menu in Canvas (on left) and choose VC Student Orientation.
  6. Get your textbooks/materials. You can look up the textbooks for your course and order them online through the AACC Bookstore. Shipping is free.
  7. Begin your course(s) by selecting the “course card” located on your Dashboard in Canvas. Your course card will show up three days prior to your course start date. At that time, some course materials may be available.
We are currently in 

Stage Two

of our recovery plan.

Questions?

We’re here to help.

Campus Information

410-777-1999

Send Email

Health Attestation

All students, faculty, staff and visitors are required to complete an attestation form. Please complete the appropriate form and follow our instructions.  


Need help?

Emergency support is available in the form of food, grants and counseling. 

Online vs. Hybrid