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BPA-135 Customer Service

Examineexcellence in customer service as the competitive edge in today's business environment. Design a comprehensive customer service strategythat positions a workplace to deliver exceptional customer service. Develop external communications to handle complaints and other service failures.

Term: Fall 2024

Course Type: Credit - 3 Credits

Section: 001

Ways to take the class: Face-to-face

Days: MW

Time: 11:00AM to 12:15PM

Start Date: 08/26/2024

End Date: 12/15/2024

Location: Arnold Campus

Room: CRSC 247 Building:
Careers Center

Instructor: Kari E Maltz (Subject to change)

Class Size: 25

Section Info: This section is participating in the Direct Digital Access program. A course materials fee of $46.00 plus tax will be charged to your student account when you register. Your course materials will be accessible in Canvas on or before the first day of class. For more information, visit