BPA-135 Customer Service Management

Examine excellence in customer service as a competitive edge in today's business environment. Learn how companies design and implement customer service strategies that position their organization to build customer relationships, deliver exceptional customer experiences, and differentiate themselves in the marketplace. Translate new knowledge gained into action by developing tangible plans that can be implemented in both current and future career plans.

Section Info: This section is participating in the Direct Digital Access program. A course materials fee of $47.00 plus tax will be charged to your student account when you register. Your course materials will be accessible in Canvas on or before the first day of class. For more information, visit http://bit.ly/AACC-DDA.