XPD-639 Knowledge Management

Do not be a superhero, be a super planner: How knowledge management can save the day | In February 2020, an integral member of the Testing Center team was unexpectedly lost. Years of accumulated knowledge and specialty skills that kept the center running smoothly vanished in the blink of an eye. Just three weeks later the world shut down in the face of a global pandemic; once again upending our team and leaving us desperately in need of the specialty knowledge and skill we had lost. Come hear our cautionary tale of tragedy and triumph and the lessons learned about knowledge management. Examine the work we have done to ensure we are never in this situation again (and that allows us all to go on vacation in peace!) as well as how to utilize the tools already available to you at the college to take on this important work. Learn what knowledge management is, why it is important, and how to implement knowledge management principals in their own unit.