Examine the key concepts of Information Technology Service Management (ITSM). Define common vocabulary and metrics used in the industry. Discuss the management of modern IT-enabled services. Describe how well-managed and reliable Information Technology solutions add value to the organization by introducing a well-established service management framework. Prerequisite: Eligibility for ENG101/101A.
Term: Fall 2024
Course Type: Credit - 3 Credits
Section: 200
Ways to take the class: Online
Start Date: 08/26/2024
End Date: 12/15/2024
Location: Online
Room: TBA
Instructor: TBA (Subject to change)
Class Size: 25