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Fischer Maintenance Message - 6/17/2018

Fischer, service provider for our Password Management Tool, will be performing routine maintenance on Sunday, June 17, 2018 beginning at 12:00am EDT and is expected to be completed by 5:00am EDT.  During this time the Password Management Tool may be unavailable to manage your password.  We apologize for the inconvenience and appreciate your patience.

All AACC students, faculty and staff use the Password Management tool to manage their password which is used conveniently for multiple accounts.

In order to use this tool, you must complete the identity verification process by providing your user name, AACC ID (also called student ID or employee ID), and birthdate. Once verified, you must provide answers to five challenge questions (don’t forget them!). Once you’ve completed your answers, you’ll be able to manage your password at any time, 24/7, without reliance on the AACC Technical Call Center.

Before you begin, you'll need to know:

1. Your AACC ID

The AACC ID is a unique and confidential identifier for each student, faculty and staff member. The AACC ID is also known as a student or employee ID.

You can find your ID by:

  • Visiting any registration counter and presenting a valid photo ID.
  • Contacting Records and Registration.
  • Reviewing your bill or schedule.
  • Looking at the back of your AACC student or employee ID card.
  • Visiting MyAACC > Menu > Self Services > Personal Profile.
  • Contacting the Technical Call Center in person at Careers 108 or by calling 410-777-4357.

2. Your User Name

This name is also your login to an AACC computer or MyAACC. You can locate your user name in the following places:

For students:

  • On your bill.
  • On your course schedule.
  • MyAACC > Menu > Self Services > Personal Profile.
  • Contacting the Technical Call Center in person at Careers 108 or by calling 410-777-4357.

For employees:

  • MyAACC > Menu > Self Services > Personal Profile.
  • Contacting the Technical Call Center in person at Careers 108 or by calling 410-777-4357.

3. Your birthdate


Once you log in, you'll need to:

Provide answers to five challenge questions

When providing answers to the challenge questions, we have the following advice:

  • Answers can be anything you like. You don’t even have to answer the actual question as long as the answer is something you will remember.
  • Provide simple, short answers as these are easier to remember and type correctly.
  • Answers should be memorable. Sometimes the first thing that pops into your mind is the best.
  • No one else can see your answers so don’t worry about how you answer them.

Security Restriction: You can’t use the same answer for multiple questions.

Create a new password

Passwords will be accepted only if they meet the following requirements:

  • Minimum length of eight characters.
  • Cannot contain your name (first or last).
  • Cannot contain your user name.
  • Must contain three of the four character types:
    • Uppercase.
    • Lowercase.
    • Numeric.
    • Special characters, including: ! @ ^ % $ #. You cannot use: ? ' / [ ] \ | { }.
  • Cannot be one of the previous 24 passwords you have used.


If you are unable to log into an AACC computer to access the password management tool, you can do the following:

Enter the username and password as shown below, which are both case sensitive:

Username: help\help 

Password: help

Wait two to three minutes to access the password management tool then continue with the directions. When finished, log off.

The college has taken this approach to ensure that your educational records are accessible by you, and only you.


We’re happy to help.

Technical Call Center


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Password Management Tool

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