Fischer Maintenance Message - 11/17/2020

Fischer, service provider for our Password Management Tool, will be performing routine maintenance on Tuesday November 17th between the hours of 12a and 2a ET.  During this time the Password Management Tool may be unavailable to manage your password.  We apologize for the inconvenience and appreciate your patience.

All AACC students, faculty and staff use the Password Management tool to update their password and manage verification options.

In order to use this tool, you must complete the identity verification process by providing your user name, AACC ID (also called student ID or employee ID), and a security code you will receive via email after completing your application. After the verification is completed, you’ll be able to manage your password at any time, 24/7, without reliance on the AACC Technical Call Center.

Before you begin, you'll need to know:

1. Your AACC ID

The AACC ID is a unique and confidential identifier for each student, faculty and staff member. The AACC ID is also known as a student or employee ID.

You can find your ID by:

• Visiting any registration counter or campus information desk and presenting a valid photo ID.
• Reviewing your bill or schedule.
• Looking at the back of your AACC student or employee ID card.
• Visiting MyAACC > Menu > Self Services > Personal Profile.
• Contacting the Technical Call Center in person at Careers Center Room 108 or by calling 410-777-4357.

2. Your User Name

This name is also your login to an AACC computer or MyAACC. You can locate your user name in the following places:

For students:

• On your bill.
• On your course schedule.
• MyAACC > Menu > Self Services > Personal Profile.
• Contacting the Technical Call Center in person at Careers 108 or by calling 410-777-4357.

For employees:

• MyAACC > Menu > Self Services > Personal Profile.
• Contacting the Technical Call Center in person at Careers 108 or by calling 410-777-4357.

3. Your Security Code

In the initial email you receive after applying to the college, you will receive a single-use security code that you will use when activating your account Each time you reset your password you can choose to receive a new security code to verify your identity.

Once you log in, you'll need to:

Provide answers to five challenge questions

• When providing answers to the challenge questions, we have the following advice:
• Answers can be anything you like. You don't even have to answer the actual question as long as the answer is something you will remember
• Provide simple, short answers as these are easier to remember and to type correctly.
• Answers should be memorable. Sometimes the first thing that pops into your mind is the best.
• No one else can see your answers so don't worry about how you answer them.

Security restriction: You may not use the same answer for multiple questions.

Create a new password

Passwords will be accepted only if they:

• Have at least eight characters.
• Do not contain your name (first or last).
• Do not contain your user name.
• Include three of the four character types:
• Uppercase letter.
• Lowercase letter.
• Number.
• Special characters, including: ! @ ^ % $ #. You cannot use: ? ' / [ ] \ | { }.
• Are not one of your previous 24 passwords.

Update your contact information

Once you've set your initial password, you need to make sure your contact information is up to date. Please be sure to update your contact information using the Password Management Tool whenever your information changes. If you ever need to reset your password, AACC will send a temporary security code to your phone or personal email. This will allow you to verify your identity and manage your password 24/7.

Troubleshooting

If you are unable to log into an AACC computer to access the password management tool, you can do the following:

Enter the username and password as shown below, which are both case sensitive:

Username: help\help 

Password: help

Wait two to three minutes to access the password management tool then continue with the directions. When finished, log off.

The college has taken this approach to ensure that your educational records are accessible by you, and only you.

Terms and Conditions

Receipt of security codes via text message service (SMS) requires enrollment with a valid mobile phone number using the Password Management Tool. Message & data rates may apply.

Please note that the delivery of text messages can be impacted by a variety of factors beyond the control of your wireless carrier. Carriers do not guarantee that messages will be delivered and are not responsible for the late delivery of messages.

Carriers Supported: AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular®, T-Mobile®, Cellular One Dobson, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial, Ntelos and MetroPCS.

By participating in the SMS password reset process, you are agreeing to these terms and conditions. Review other AACC policies.

*T-Mobile is not liable for delayed or undelivered messages.